FAQ

Products

We recommend following the specific care instructions for each product we offer. You can find care tips on our dedicated Maintenance & Care page. If you have any questions or concerns about caring for your product, please do not hesitate to contact our customer service for assistance and personalized advice at info@arnoldco.ca.
The dog carrier we offer is designed to accommodate a small dog with a maximum weight of about 6 pounds. Our bags are specifically designed to meet the needs of small dogs, adhering to clearly defined weight and size parameters. We want to emphasize that if a bag is used to carry a dog exceeding the recommended weight and size limits, we cannot be held responsible for any damage or breakage to the bag.

Shipping costs vary depending on your delivery address. The exact shipping costs will be indicated during your ordering process, once you have entered your delivery address.
Delivery times depend on your delivery address and the shipping method you choose during your order. The estimated delivery times will be indicated during your ordering process, once you have entered your delivery address.
It is possible to pick up your order at our headquarters in Québec located at: 355 St-Paul Street, Québec, QC. Simply choose the pickup option during your order, and we will contact you to arrange a time that suits you to pick up your order.

We accept payments by Visa, Mastercard, and AfterPay. This allows you to choose the payment method that suits you best when making your purchase. If you have any questions or concerns regarding the accepted payment methods, please do not hesitate to contact us at info@arnoldco.ca.

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